Share some love and grab your special person an online gift voucher from ella & sunday.
Simply choose the $ amount from the list above, add to cart & checkout as normal. You'll receive a gift voucher email which you can then forward to your chosen recipient.
Easiest gift ever!
Online sizing is just one of those tricky things… which is why we created a size guide to help you make your choice. Figures provided below (in cm) are actual body measurements.
The garment measurements included with each product will give you a better indication of fit for that style. If this measurement has not been included, please do not hesitate to contact us for further information on 07 5455 5656, email firstname.lastname@example.org or use the Live Chat function below.
We love it when we can find the perfect something for you. Of course, without trying on garments, we understand it can be tricky getting the right size. Please don't hesitate to contact our team as we are always happy to help with styling, fit or fabrication. For any enquiries please call us on 07 5455 5656, email email@example.com, or use the live chat function on our website.
To lodge a return, visit our Returns Portal here
Returns on Full Price Items
You must return full price items bought online within 14 days of delivery for a full refund or exchange. *Note: the refund is for the item/s and does not include the postage charges.
Return postage is the customers responsibility, however we will ship your exchange back to you, for free! *Full price items only.
*Please Note: Charity Cosmetic Bags and Gift Vouchers are not refundable.
Returns on Sale Items
Items to the value of $50 or less:
- No returns or exchanges accepted
- Refunds on faulty items only
Items to the value of $51 or above:
- Sale or discounted items (including full price items purchased using a promotional discount) can be exchanged or returned for a store credit only.
- You must return a sale item purchased online within 14 days of delivery.
- No refunds
- Postage paid at customers expense unless the item is faulty
- All sale items for exchange must include a self-addressed pre-paid satchel so we can return the exchanged item to you.
- Refunds on faulty items only.
How do I return products to ella & sunday?
When you place an order we send you a confirmation email to let you know we received your purchase. In this email we also include a link to our Returns Portal.
To complete the return you will need your order number and email address. We will approve the request once it is received and email you instructions. This is not an automatic process so it may take up to 24 hours to receive a reply.
When returning an item, we ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
If you would like to exchange an item, please include the style, colour and size in the returns portal and we can hold it for you. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!
What if I don’t have my confirmation email anymore?
You can access your Order History from your account on our web site. To access this information, simply login to your account – where you can view your order history. If you checked out as a guest and don't have a login, contact us to find your invoice number.What if you receive an incorrect or faulty item?
We take great pride in our service and product so we certainly hope that you never receive an incorrect or faulty item from us. If, on the rare occasion, this does occur please contact customer service on 07 5455 5656 or e-mail: firstname.lastname@example.org
Within Australia, we deliver all our orders to you using compostable satchels reducing our carbon footprint!
- When you spend $150 or more at ella & sunday, we will ship your order to you free!
- When your order is less than $150, we will ship your order for a flat rate of $10.
- If you need your order quickly, there is an express option, with a flat rate of $15.
- Where possible, please use a fixed address and not a PO Box.
We aim to have your order to you within 4 working days – this can be quicker if you live in South East Queensland and may take more time in more remote areas. A tracking number will be emailed to you once the order has been fulfilled.
Damage or loss in transit is rare, however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not arrived within the above timeframes.New Zealand
We have a $15 flat rate delivery fee for customers in New Zealand. Parcels take up to 7 days to reach New Zealand and may be subject to import taxes or duties. A tracking number will be emailed to you once the order has been fulfilled.International
We have a $25 flat rate delivery fee for international customers. Parcels take up to 15 days to reach their destination and may be subject to import taxes or duties. A tracking number will be emailed to you once the order has been fulfilled.Out of Stocks
We update our site’s product availability daily however if by chance your item is out of stock we will give you a refund immediately.